Complaints Policy

How to complain about content, an account or the service, and how quickly we answer.

Status: DRAFT FOR COMPLIANCE REVIEW
Last updated: [DATE]
Provider: Imperfect Lab OÜ

Draft wording. The company's counsel replaces this text before launch. The pages exist so every legal link in the product resolves today.

How to complain

Use the Report button on any clip, character or comment, or write to [COMPLAINTS EMAIL]. Tell us what you saw, where, and why it concerns you. You do not need an account.

What happens next

We confirm receipt, review the complaint and tell you the outcome within [NUMBER] business days. Content that may be illegal is hidden while we review it.

Appeals

If we removed something of yours, you can ask us to look again by replying to our decision. A different reviewer decides the appeal.